1. Introduction

Welcome to Merchant Follow Up ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform at merchantfollowup.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Business Information: Company name, business address, and other business-related details.
• Client Data: Information about your clients that you input into the system, including names, contact details, and communication history.
• Communication Content: Messages, emails, and other communications you send through our platform.

2.2 Information from Third-Party Services

• Google Gmail Integration: When you connect your Gmail account, we access your email address, profile information, and email messages to enable email functionality within our platform. We only access emails you explicitly choose to sync.
• Twilio Integration: Phone numbers and SMS/call logs for communication features.

2.3 Automatically Collected Information

• Usage Data: Information about how you use our Service, including features accessed and actions taken.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP addresses, access times, and pages viewed.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Service
• To process and complete transactions
• To send you technical notices, updates, and administrative messages
• To respond to your comments, questions, and customer service requests
• To enable communication features (email, SMS, calls) with your clients
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Google API Services - Limited Use Disclosure

Our use and transfer to any other app of information received from Google APIs will adhere to theGoogle API Services User Data Policy, including the Limited Use requirements.

Specifically, we:

• Only use Gmail data to provide and improve user-facing features of our email integration
• Do not use Gmail data for advertising purposes
• Do not sell Gmail data to third parties
• Do not use Gmail data for any purpose other than providing the email features you requested
• Allow users to revoke access at any time through their Google Account settings

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure cloud infrastructure with industry-standard protections

Your data is stored on secure servers provided by our cloud infrastructure partners. We retain your data for as long as your account is active or as needed to provide services to you.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our Service (e.g., cloud hosting, email delivery, SMS services).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize sharing.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Data Portability: Request a copy of your data in a portable format.
• Withdraw Consent: Revoke consent for data processing at any time.
• Disconnect Services: Remove connected third-party services (like Gmail) at any time.

To exercise these rights, please contact us at privacy@merchantfollowup.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: